A university should be a safe haven for students and staff, yet many campuses don’t feel that way. In 2019, the number of reported criminal cases at universities in the United States was over 27,000. Protecting students and mitigating risk of incidents should be a top priority for universities, which is why campus security systems and software are more important now than ever before.
When choosing a SIS, carefully consider what features you need, how easy the features are to use, and how they will work to assist your school. One of the most important features to look for is software training and support. Here’s why.
The Importance of SIS Software Training And Support
There will be a learning curve when you’re integrating a new system or technology. Once your SIS is ready for testing and launch, you want to make sure that you’ll be able to turn to someone to answer questions or handle any issues that arise.
A reliable technology partner will stand by your side every step of the way. It’s important to work with a company that has a deep online knowledge base as well as a responsive support desk that responds quickly. The best SIS providers offer customized and detailed on-site and online training for your staff and other users.
Unlimited and ongoing access to support is integral to the success of your school when implementing a new SIS. There’s no point to integrating a brand new system if no one understands how to navigate it properly, and without training you’ll only be adding to the frustrations and workload of your staff.
Choose EMPOWER For Exceptional SIS Training And Support
From the design of your platform to training and ongoing maintenance, no provider of SIS will support your school like EMPOWER.
Your EMPOWER system is set up with your institutional data, your business rules, and your variables from your migrated data. Using school data makes the training more relevant for staff members and provides a better opportunity to review and become comfortable with EMPOWER.
Training typically takes place over a two month period, allowing staff members to try out new skills, ask questions, and become familiar with the system. They receive exceptional, personalized training at a comfortable pace.
Contact us to learn more about how we can support your school.